We accept Visa, MasterCard, Discover, American Express and PayPal. We do not accept PayPal E-checks, personal checks, cash, or barter for rare animals or mid-century Scandinavian furniture.
Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.
E-mail notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).
15 US Buckaroos!
All prices are shown in US Dollars.
We are required by law to collect sales tax for orders shipped within the state of Massachusetts and GST/HST when shipping to Canada.
We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.
We don't gift wrap, but we do have super cute note cards that we'll happily send along with your order! You can fill one out on the last page of the check-out process.
We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.
I Made a Mistake
We process orders lickety-split. Once you click on that big yellow button, we are unable to make any changes. If you have questions, please contact us at firstname.lastname@example.org.
If you'd like a refund, please send the item in its original packaging, along with a copy of your packing slip to:
Blue Q c/o Webbo Returns 103 Hawthorne Ave Pittsfield, MA 01201
Refunds will be credited back to your original method of payment within two weeks of its arrival on our doorstep. Sorry, we do not accept exchanges.
Blue Q will not rent or sell your e-mail address. Blue Q may share information you provide if you choose to participate in a sweepstakes with companies with whom we have joined to offer a promotion, as well as other companies whose promotions we think will interest you. We do not share credit card information with third parties except for the purpose of processing payment for orders you have placed with Blue Q.
For all questions regarding our website, please contact us at email@example.com. We will do our best to get back to you within 24 hours, excluding holidays and weekends. Pro tip: Questions submitted through social media will be filtered through this email address anyway, so best to just go right to the heart of it. If you have a PR inquiry, please email firstname.lastname@example.org.
USA, Alaska, Hawaii, Puerto Rico, Guam and Virgin Islands
Orders received by 2:00 PM EST Monday through Friday are shipped the same day, from our Massachusetts warehouse. Orders received over the weekend will ship the following Monday, unless it's a holiday. You get it. Please note that UPS does not deliver on Saturdays, Sundays or holidays, nor are these considered transit days.
Canadian orders are shipped UPS Ground service unless your order is being shipped to the Yukon, Nunavut or Northwest Territories. Orders shipped to the Yukon, Nunavut or Northwest Territories are shipped via US Post Office Priority Service. Transit time varies depending on location, so please allow 5-10 business days for your shipment to arrive. Blue Q pays all duty and clearance fees because we're nice and also because the owners' mom is from Montreal.
Overseas orders are shipped via United Parcel Service or the US Postal Service. If you choose UPS, VAT tax will be added to your order. For US Postal Service orders, the delivery person will collect VAT taxes upon delivery. Transit time to all these wonderful countries is 10-14 business days not including weekends and holidays. Blue Q ships to the following countries: Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Brazil, Brunei Darussalam, Chile, China, Costa Rica, Cuba, Czech Republic, Denmark, Dominican Republic, Estonia, Finland, France, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Korea, Luxembourg, Malaysia, Martinique, Mexico, Monaco, Morocco, Namibia, Netherlands, New Zealand, Norway, Oman, Peru, Philippines, Poland, Portugal, Russia, Saint Lucia, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Turks Caicos, United Arab Emirates and the United Kingdom. Don't see your country of residence on the list? Shoot us an email and we'll do some problem solving.
Commercial Mail Receiving Agency (CMRA) Addresses
If you're a private mailbox holder (use a local commercial mail receiving agency), do not use "Box" for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Shipping to APO/FPO Military Sites For information relating to the shipment of products to an APO or FPO domestic or abroad click here.
Clarifications and Restrictions
What's a "day?" Good question! Blue Q is closed on weekends and your basic holidays. UPS and the Postal Service are closed on their published schedules. Thus, when we or they are closed, that's not a "day." So 2nd Day Air sometimes means 4 days. If you forgot to buy a loved one a gift for a very important day and things are looking tight, contact customer service who can tell you if you are truly screwed or not. Customer Service can be reached at email@example.com
Prisons: We do not ship to prisons. If you would like to send our products to a prison, please ship to yourself first and then deliver personally or via the post office. Sorry for the inconvenience.
Costs are calculated after you have added items to your shopping cart and are based on weight, zone and service level chosen. If your order ships to the US or Canada, orders over $75 receive free ground shipping.
We know that shipping outside of the US is expensive, but we promise we're not taking a cut – you're charged what we're charged.